Insurance claims can be complex and time-consuming, and they typically come at a highly challenging time for you and your loved ones.
Our team is here to support you, and make sure your claim is handled with care. We’ll help you understand the process and get your claim started.
Each type of insurance cover we offer has a different claims process. To find out the steps involved, click on the claim type you want to make below.
A death benefit is generally paid to a dependant (or dependants) of the member who has passed away, or to the member’s legal personal representative.
If you can no longer work due to illness or injury, you may be eligible to claim a total and permanent disability (TPD) benefit to help you and your family.
Learn more about early access to your super if you’re diagnosed with a terminal illness
Permanent incapacity claim is an early release of your superannuation account balance if you have an illness or injury that’s likely to stop you from ever working again.
If you are unable to work due to illness or injury, IP cover can provide you with regular monthly benefit payments.
Making a claim can be a difficult and emotional process.
Whenever you’re ready, or if you need some guidance, please call us on: 1800 682 626
Monday to Friday between 8:00am-8:00pm AET.
Equip Super’s claims philosophy reflects our claims servicing principles and is firmly aligned with our members first approach. We recognise each claim is unique and may involve a range of personal, health, family and financial circumstances and acknowledge the claims process can come at a particularly difficult and emotional time for our members and their families.
Our commitment to claimants is to deliver a claims experience that is empathetic, supportive and as straightforward as possible. We achieve this by:
We’re here for you, not just with superannuation, but with care and support that can make a difference when life feels challenging. Here are some ways we can help.
Equip Super offers expert financial advice services through our licensed financial planners.
Our advisers can provide assistance on the likely impact of any benefit payment with regards to your personal financial situation, and help you make informed decisions about your benefit.
Equip Super offers expert financial advice services through our licensed financial planners.
Our advisers can provide assistance on the likely impact of any benefit payment with regards to your personal financial situation, and help you make informed decisions about your benefit.
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