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Being diagnosed with a terminal illness is confronting and can be a distressing time, with increased medical care and a focus to prioritise the things that are important to you and your loved ones.

A terminal illness benefit payment can help to ease some of the financial worries by providing early access to your super and an insured benefit if you’re insured.

And while every claim can be different depending on personal circumstances, we treat all of our claimants with compassion, dignity and respect. We’re here to support you, every step of the way. 

Download the handbook

For a detailed guide on the claims process and the steps you need to take, please download our handbook.

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Your guide to the claims process

At every stage of the claims process, we’re here to support you and progress your claim as quickly as possible. Our Making a terminal illness claim video provides an overview of our claims process, and if you would like more details, please refer to our Making a terminal illness claim handbook.

How the claims process works

Every claim is different, and the time it takes to assess a claim can vary. But in each case, we’re here to make the process as straightforward as we can. We follow a 5-step claims process. 

Claims process diagram

Things to know before you lodge a claim

If you’ve been diagnosed with a terminal illness, and two registered medical practitioners have certified that you’re suffering from an illness or injury that will likely reduce your life expectancy to 24 months or less. A terminal illness benefit can be made up of:

  • the early release of your super account balance (less any charges or taxes that may apply), and
  • advance payment of any death insurance cover you may have.

Any insured death benefit you receive will be subject to assessment and approval by the insurer. Your eligibility for a benefit, and the amount received, will be determined based on the latest date of diagnosis on the certificates provided by your two registered medical practitioners.

If your claim is approved, the death benefit will be paid into your super account and will form part of your total account balance.

Important note: If you withdraw your entire super account balance before any insured benefit is potentially approved, your super account will be closed, and your insurance cover will lapse. This means you will no longer be eligible for a death benefit, as the cover must be active on the on the date your treating doctor and specialist provide certification of your life expectancy.

You may be eligible to claim for the early access of your super account balance (tax free) due to a terminal medical condition under superannuation law.

In accordance with the Superannuation Industry (Supervision) Regulations 1994, the Equip Super Trustee will assess and determine your eligibility if:

  • two registered medical practitioners certify (jointly or separately) that you suffer from an illness, or has incurred an injury, that is likely to result in your death within a period that ends not more than 24 months after the date of certification (the ‘certification period’)
  • at least one of the medical practitioners is a specialist practising in an area related to your illness or injury, and
  • the certification period has not ended.

Once we receive this certification the Trustee of Equip Super will review your claim in line with the early release provisions set out in superannuation law, and the Equip Super Trust Deed.

You can find more information about Making a terminal illness claim handbook.

We aim to finalise claims as quickly as possible. In most cases, TI claims are finalised within two months after all the necessary documentation has been submitted. However, the timeframe may vary depending on the complexity of the claim and the availability of information required from you and your treating doctors and specialists.

If your claim is approved, and you choose to withdraw your benefit within 24 months of certification, you’ll receive your account balance and any insured benefit (if applicable) as a tax-free lump sum payment.

After the 24-month certification period you can still access any remaining funds you have not withdrawn, although they may not be tax free. Any new contributions and investment earnings received after the 24-month certification period can’t be withdrawn until you’ve reached age 65, or you’ve retired from the workforce, or you meet a condition of release.

There’s no waiting period to make a terminal illness claim.

Case studies

Dan is 52 and works as a Service Technician. He is married with two adult children. 

Following recent medical investigations, Dan was diagnosed with pancreatic cancer. His doctors have advised that his life expectancy is less than 24 months.

Under superannuation law, a person is considered terminally ill if their life expectancy is less than 24 months, and this is certified by two medical practitioners, including at least one specialist. 

Dan meets these requirements. He provided medical evidence confirming his diagnosis and prognosis, including certification from two doctors, one of whom was a specialist.

Dan holds death cover with Equip Super for $120,000. Based on the medical evidence, the insurer approved the TI claim and paid the insured benefit into his super account.

The benefit is calculated based on the later of the two certification dates provided in the medical reports, as long as cover was active at that time. 

Dan can now access his super balance, including the insured amount, as a tax‑free TI benefit. He plans to reduce debts and provide financial security for his family.


If you don’t have death cover or don’t meet the TI policy requirements, you may still be able to apply for Permanent Incapacity claim to access your super early. You may also be eligible to make a claim under TPD cover or IP cover if it’s included in your super.

For more information, visit equipsuper.com.au/claims or contact us.

The sample case studies are provided for illustrative purposes only and are not representative of a member’s actual experience in Equip Super or any other fund. The benefits that a member may receive will depend on the individual and specific circumstances that comprise a member’s claim. 

Insurer is MetLife Insurance Limited (ABN 75 004 274 882 AFSL 238096). Please refer to the Insurance in your super guide for more information available at equipsuper.com.au

Dan would not meet the TI definition if:

  • he cannot provide reports from two registered medical practitioners, certifying his life expectancy is less than 24 months from the date of his diagnosis,

  • at least one doctor is not a specialist practicing in the area related to his condition, and

  • the insurer is not satisfied he meets the definition of TI under the policy and the Trustee agrees with the insurer’s decision.

What if Dan doesn’t have death insurance cover 

Even without death insurance, Dan may still be able to access of his super early as a tax-free benefit due to a terminal medical condition. 

Equip Super will assess his eligibility if: 

  • two registered medical practitioners certify (jointly or separately) that he has an illness or injury,  likely to result in death within 24 months of the certification 

  • at least one doctor is a specialist practicing in an area related to his illness or injury, and 

  • the certification period has not ended.


If you don’t have death cover or don’t meet the TI policy requirements, you may still be able to apply for Permanent Incapacity claim to access your super early. You may also be eligible to make a claim under TPD cover or IP cover if it’s included in your super.

For more information, visit equipsuper.com.au/claims or contact us.

The sample case studies are provided for illustrative purposes only and are not representative of a member’s actual experience in Equip Super or any other fund. The benefits that a member may receive will depend on the individual and specific circumstances that comprise a member’s claim. 

Insurer is MetLife Insurance Limited (ABN 75 004 274 882 AFSL 238096). Please refer to the Insurance in your super guide for more information available at equipsuper.com.au

Taking care of you

Having to stop work because of an illness or injury can be stressful for you as well as your family. And going through the process of making an insurance claim can seem like an additional challenge. Our team is here to help guide you and ensure the claims process is as easy and straightforward as possible

  • Lifeline Australia on 13 11 14 (available 24 hours)
  • Beyond Blue on 1300 224 636 (available 24 hours)
  • MensLine Australia on 1300 789 978 (available 24 hours)
  • Thirrili on 1800 805 801 – support for Aboriginal and Torres Strait Islander people and communities (available 24 hours)

Speak to our team

Making a claim can be a difficult and emotional process.

Whenever you’re ready, or if you need some guidance, please call us on: 1800 682 626

Monday to Friday between 8am-8pm AET. 

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Are you a First Nations person or experiencing difficulty providing documents

If you’re having trouble providing the required documents or proof of your identity, please give our team a call
on 1800 682 626, Monday to Friday 8am to 8pm AET