You’ll need to go through an activation process online just once before you can log into your account. You can find the ‘activate’ link above. 

You’ll be prompted to:

1. Enter your Equip plan number and Member ID. The plan number was sent to you either in an email or letter from us, and your Member ID can be found in the recent communications we sent you either via email or letter.

2. Enter your PIN. This would’ve been sent to you just after you joined Equip, so if you can’t find or remember your PIN, click the ‘I don’t have a PIN’ link and verify your identity using your date of birth.

3. You’ll then receive a verification email to set your new password. 

Once you’ve activated your account, you can then log in using the email address and password you just set during activation.

Yes, you can add or update your email address when you activate your account. Simply click the ‘update my email address’ link when your old email address is shown. You’ll then be able to enter (and re-enter) your correct email address. 

We recommend using a personal email address, not one you use at work, just in case you change employers down the track. 

Once you’ve entered your email address, we’ll send you a verification email to your new email so you can complete the activation process

If we don’t have your email address, you can update this during the activation process. 

Click the ‘update my email address’ link when you’re notified that we don’t have an email address on file. You’ll then be asked to enter (and confirm) your correct email address.

We’ll send you a verification email to your new email for you to complete activation

If you’ve already activated your account, you can update your mobile number via the ‘personal details’ section when logged in. 

If your mobile number is incorrect and you can’t activate your account, please give our Helpline a call on 1800 682 626 between 8:00 am and 8:00 pm EDT Monday to Friday or call +61 3 8687 1842 if you’re overseas

If you’re experiencing issues when trying to log in, here are a few things you can check:

1. Check that you aren’t trying to activate your account again. You only need to activate it once, after that you should only be entering in your email address and password to access your account. 

2. Have you entered the right email address? This needs to be the email address you used when you activated your account. 

3. Have you entered the correct password? This needs to be the one you set during the activation process. If you’ve forgotten your password, you can set a new one by clicking the ‘I forgot my password’ link and following the prompts. 

4. If your account has been locked, please give us a call.

5. If your multi-factor authentication code has expired, you’ll have to request a new one. 

If you’ve tried all of that and are still having trouble logging into your account, give our Helpline a call on 1800 682 626 between 8:00 am and 8:00 pm EDT Monday to Friday, or call +61 3 8687 1842 if you’re overseas.

The verification email may take a couple of minutes to arrive, so please check your inbox again in 5 minutes. Make sure you check your spam/junk folder as well. Still can’t see it? Give our Helpline a call on 1800 682 626 between 8:00 am and 8:00 pm EDT Monday to Friday or call +61 3 8687 1842 if you’re overseas.

The email link will expire 24 hours after we send it to you. If you haven’t clicked the link within this timeframe, please click on the ‘Register’ link above and start the activation process again. 
If you’ve clicked the link within 24 hours of receiving your email, but are still experiencing issues, then you may need to adjust the security settings on your PC. Most PC’s come with a default security setting, which is enabled to protect you from harmful links. It is possible that your software is scanning the link on this basis. In this scenario you can add the link to the exclusions list of your security software, which will allow you to access the link. 
If you’re still having problems, give us a call on 1800 682 626 between 8:00 am and 8:00 pm AEST Monday to Friday, or call +61 3 8687 1842 if you’re overseas.

Do you share an email address with another member or your partner? If so, they may have already registered with your shared email address, so you’ll need to activate your account with a separate email address.

If you’ve already activated your account, you don’t need to activate it again. Simply log in using your email address and password

If you share an email address with your partner, you’ll no longer be able to register two separate accounts under the one email. One of you will need to activate your account with a separate email address. We recommend using a personal email address or one that you will have for a long time that’s not attached to work or other commitments. 

It depends on what you do first. 

If you’ve already activated your account, then you don’t need to do it again to access the app. Just log in using your email address and the password you created during activation. 

If you haven’t activated your online account before opening the Equip mobile app, you’ll be required to activate before you access the app. 

Just follow these steps:

1. Click ‘Activate’.

2. Enter your Equip plan number and Member ID. The plan number was sent to you either in an email or letter from us, and your Member ID can be found in the recent communication we sent you either via email or letter. 

3. Enter your PIN. This would’ve been sent to you just after you joined Equip, so if you can’t find or remember your PIN, click the ‘I don’t have a PIN’ link and verify your identity using your date of birth.

4. You’ll then receive a verification email to set your new password. 

Once you’ve activated your account, you can then log in using the email address and password you just set during activation.

Make sure you have the most recent version installed on your smartphone. If not, update your app via the Google Play store (Android) or Apple App Store (iOS) before trying to log in again. 

If you’re still having problems, give our Helpline a call on 1800 682 626 between 8:00 am and 8:00 pm EDT Monday to Friday, or call +61 3 8687 1842 if you’re overseas

We launched a new Equipsuper App on 2 December 2020. If you’re currently using the old app on an Android device, please uninstall and reinstall the Equipsuper App from the Google Play Store. If you have any questions, please call us on 1800 682 626 (International: +61 3 8687 1842) between 8:00 am and 8:00 pm EDT Monday to Friday.
If you have already activated (via desktop) before opening the new mobile app you’ll will be able to log in via mobile as usual. 
If you haven’t activated your online account before opening the Equipsuper app, you’ll see the regular login screen and you’ll be able to log in using your employer/plan and member number. Once you have downloaded the new version, you will be required to go through the new activation process. 

We launched a new Equipsuper App on 2 December 2020. If you’re currently using the old app on an Android device, please uninstall and reinstall the Equipsuper App from Google Play Store. If you have any questions, please call us on 1800 682 626 (International: +61 3 8687 1842) between 8:00 am and 8:00 pm EDT Monday to Friday.

We launched a new Equipsuper App on 2 December 2020. If you are receiving an error message which says “ {“fault”:{faultstring”: “APIKey not approved” , “detail” : {errorcode” : “oauth.v2.ApiKeyNotApproved”}}} ”, you’re currently using the old app on an Android device. Please uninstall and reinstall the equipsuper App from Google Play Store. If you have any questions, please call us on 1800 682 626 (International: +61 3 8687 1842) between 8:00 am and 8:00 pm EDT Monday to Friday.