How do I activate my Member Online account?
Can I update my old email address during activation?
There’s no email address registered to my account, what should I do?
How can I update my mobile number?
I’ve already activated my account, but I can’t log in, what should I do?
I haven’t received the verification email, what should I do?
My activation email link expired, what should I do?
During activation, I got an error message saying that my email is already in use, what should I do?
My partner and I share our email address, what does this mean for us?
Do I need to activate my account to use the Equip mobile app on my iPhone as well?
I can’t log in to the app, what should I do?
I can still log in using my employer/plan and member number via the mobile app, why is that?
I’m trying to login with my plan number, member number and PIN but I don’t remember my PIN. Could you please reset it?
I’m getting an error message when I try to login to the App. What do I do?