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Equip Super members, as well as their children, partner, parents and parents in-laws, have access to a suite of virtual health care services through MetLife 360Health.

We've partnered with our insurer, MetLife, to provide these services to all fund members at no extra cost.

What is MetLife 360Health?

Awarded Best Overall Health and Wellness Program 20231, 360Health is a suite of online health care services available at no extra cost to all Equip Super members and their families2.

Gain confidential access to leading specialists, general practitioners (GP) / doctors and mental health clinicians to get confidence and clarity regarding your wellbeing or medical concerns.

As these services are conducted online, you may be able to set up an appointment earlier than if you had to visit in person.

Services offered

MetLife 360Health offers a suite of services including:

Medical
  • Receive a second medical opinion from global experts on your diagnosis or treatment plan.

  • Ask a GP or paediatrician your medical questions and receive a response within 24 hours.

Mental Health
  • Book an in-depth mental health review.

  • Talk to a professional about your mental health concerns. 

  • Ask a mental health question online and receive a response from a mental health clinician within 24 hours.

Health and Wellbeing
  • Book a consultation with a qualified dietitian.
  • Seek advice and a personalised plan from an exercise physiologist to improve your fitness or assist with recovery from an injury.
  • If you are a member insured by MetLife and have a serious illness or injury, recovery support services3 can help you get back to health or work.

Embrace comprehensive health care

360Health is more than just a health service – it’s a commitment to your overall wellbeing to help you live healthier for longer.

With its broad range of accessible services, expert advice, and support for both you and your family2, it empowers you to take control of your health and wellbeing.

This is health care that’s tailored to fit into your life, ensuring you and your loved ones have the support you need to live for a better today.

1 Plan for Life's Excellence Award - Best Overall Health and Wellness Program 2023.
2 The term 'family' consists of your children, partner, parents and parents in-law.
3 Recovery support services are only accessible to members who are insured by MetLife and does not extend to children, partner, parents or parents in-laws.
Terms and conditions

360Health Virtual Care is provided by Teladoc Health Australasia Pty Ltd (ACN 147 387 666) (Teladoc Health). It is intended to provide general health information and advice. This service is available to you, your spouse and your children if you are a member of Equip Super. Teladoc Health is not part of Togethr Trustees Pty Ltd (the Trustee) or its insurer Metlife Insurance Limited (Metlife), and services are provided by Teladoc Health, not the Trustee or Metlife.  

The recommendations provided by this service are based on medical and other information you provide to Teladoc Health. Services are provided by Teladoc Health. Teladoc Health is the entity that will collect, use, disclose, store, secure and dispose of your personal health information if you use their services. For more information on how Teladoc will handle your personal information, please visit https://business.teladochealth.com/en-AU/privacy-policy/. Your personal health information may be stored overseas. 

The information about MetLife life insurance is general only and does not take into account your personal situation, financial situation, needs or objectives. The information provided is general information only and is not health or medical advice. If you have a health or medical concern, please seek professional medical advice immediately. You should always consult a licensed health care professional for the diagnosis and treatment of any medical condition and before starting or changing your health regime, including seeking advice regarding what drugs, diet, exercise routines, physical activities or procedures are appropriate for your particular condition and circumstances.

360Health services are not provided by way of insurance (including health insurance) and the provision of these services is not dependent on the occurrence of an insured event under any policy between the Trustee and Metlife. 360Health Virtual Care is a service provided by Teladoc Health. Teladoc Health is a separate and independent entity to MetLife, and MetLife will not be responsible for the nature or quality of services provided by Teladoc Health. Access to these services will be at MetLife’s reasonable discretion and is eligible for all MetLife Protect customers and eligible clients who have received a specific code to activate the service. MetLife reserves the right to reasonably discontinue or change the services at any time.

Always consult your general practitioner or medical specialist before accessing any support service. 

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