Frequently asked questions

For all members

If you have assets in the Sustainable Responsible Investment (SRI) option on Wednesday 28 June 2023, there will be a short period of limited service while we move your assets to our new Future Focus option.

For accumulation members, and Defined Benefit members with additional accumulation accounts

This limited-service period will run from 4:00pm on Wednesday 28 June until 4:00pm on Wednesday 5 July 2023 AEST. You won’t be able to lodge investment switch requests online during this time, but if we do receive a form to change your investments during this period, we’ll hold it and process it after Wednesday 5 July 2023. If you lodge multiple switch requests during this time, we’ll process only the one we received most recently.

For pension members

This limited-service period will run from 4:00pm on Thursday 29 June until 4:00pm on Tuesday 11 July 2023 AEST. During this time, our team will be doing all that we can to ensure any disruptions are kept to a minimum.

The key pension member service disruptions to note:

Payments

During the limited-service period we’ll continue to process your usual income (pension) payments as normal. Some lump sum payments listed below will also still be paid, but we’ll only be able to release up to 80% of your balance (on 30 June 2023), with any remaining amount released after Tuesday 11 July 2023:

  • financial hardship requests
  • compassionate grounds releases
  • death benefits
  • terminal illness benefits
  • total and permanent disablement (TPD) benefits, and
  • Division 293 tax payments.

Other payments and transfers to other super funds will be paused until after Tuesday 11 July 2023.

Investment switches

Investment switches won’t be processed from 4:00pm on Thursday 29 June 2023 until after 4:00pm on Tuesday 11 July 2023 AEST. You won’t be able to lodge investment switch requests online during this time, but if we do receive a form to change your investments during this period, we’ll hold it and process it after Tuesday 11 July 2023. If you lodge multiple switch requests during this time, we’ll process only the one we received most recently.

No. You will have normal access to your account and be unaffected.

No. Your scheduled fortnightly payments will go ahead as usual.

Dow negotiated a time-limited special asset-based fee for all members of the employer fund when the fund closed and transferred its members into Equip on 1 October 2019. 

Dow employee members pay 0.10% on a balance up to $500,000. 

Dow retained and spouse members pay 0.15% on a balance up to $500,000. 

The fee guarantee officially expired on 30 September 2022. All members will be charged the standard Equip asset-based fee from 1 July 2023 onward, which is 0.22% on a balance of up to $500,000. While the fees will increase, they will still be less than what the average fund would charge*. 

* Chant West Super Fund Fee Survey, December 2022. The average Australian super fund charges 0.98% on a $50,000 MySuper balance; Equip Super’s charge will be 0.93% from 1 July 2023.

 

Pitcher Partners negotiated a time-limited special asset-based fee for all members of their plans when it closed its plans and transferred members into Equip on 1 June 2020. 

Members pay 0.15% on a balance up to $500,000. 

The fee guarantee will expire on 31 May 2023. All members will be charged the standard Equip asset-based fee from 1 July 2023 onward, which is 0.22% on a balance of up to $500,000. While the fees will increase, they will still be less than what the average fund would charge*. 

*Chant West Super Fund Fee Survey, December 2022. The average Australian super fund charges 0.98% on a $50,000 MySuper balance; Equip Super’s charge will be 0.93% from 1 July 2023.

 

If you have assets in the Sustainable Responsible Investment (SRI) option, you will not be able to switch any of your assets, including amounts that are not in the SRI option.

If you do not have any assets in the SRI option, you can still switch your investments via the online portal, over the phone or by form as usual.

Yes. There will be no impact to your log in to access your account via the online portal.

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