What do you need to do?
If your income payments were at the temporary minimum rate, or below the standard rate, this change was applied to your account automatically and your income payments were increased.
Please note that if you received fortnightly income payments, your first payment in July was not adjusted. We have therefore recalculated and if required, adjusted your remaining payments to ensure your total income payments for the 2023/24 financial year met the Government’s standard minimum rate.
How to change your income payments
If you would like to change your payments, you can do it in one of three ways:
- Online: Log in to your account to make the change
- Mail: Download a Change your details form, then complete and mail it to the address listed on the form.
Remember that we need to receive your completed change request at least 8 business days before your next payment is due to ensure so we have time to review your account and process your request before the next payment run commences.