Making a complaint

Making a complaint – our internal dispute resolution process

If you are not satisfied with our product or the service you’ve received, you can contact us on 1800 682 626  or at We always try to resolve complaints quickly and to the satisfaction of all concerned and in the best interests of all of our members.

Whilst we prefer to receive complaints about complex matters in writing, complaints can be made either verbally or in writing to:

Complaints Officer
Equipsuper Pty Ltd
GPO Box 4303
Melbourne VIC 3001

External dispute resolution process

If an issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority, or AFCA.  AFCA provides fair and independent financial services complaint resolution that is free to consumers.

Telephone: 1800 931 678 (free call)
In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne   Vic   3001

If your complaint relates to the way your personal information was handled, you should contact the Privacy Commissioner at:

Office of the Australian Information Commissioner

GPO Box 5218
Sydney NSW 2001
Phone: 1300 363 992

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