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Help with your account

Just call us

We want you to make the most of your super

If you want general information about Equip products and your account please call our free Helpline.

The Helpline can assist you with forms,  the investment choices available to you, and where to find information online. It is open for business from 8:00 a.m. to 6:00 p.m. (AEST), from Monday to Friday.


Member services

If you require assistance to: 

a) choose the best investment option for your requirements,

b) decide how much insurance cover is appropriate for your needs,

c) understand the benefits of making additional contributions into your account, our Helpline may refer you to our Member Services team.  

Member Services do not offer personalised financial planning, but can provide general limited advice relating to your Equip account on the above three topics.  This involves issuing a documented Statement of Advice to support the recommendation.  

What help do you need?

  • Helpline - general information about your account 1800 682 626Monday - Friday 8am - 6pm (AEST)
  • Member Services - strategy for your Equip account (03) 9248 5923Monday to Friday 9am - 5pm (AEST)
  • Financial Planning - setting up a comprehensive financial plan 1800 065 753Monday to Friday 9am - 5pm (AEST)
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Get in touch

Do you need additional assistance?

Fill in your details, and Equip’s Member Services team will call you back.

Thank you. An Equip representative will be in touch shortly.